RETURN & REFUND POLICY

***RETURNS/ EXCHANGE

Since your product is custom printed just for you, Welcomenative DO NOT ACCEPT RETURN/ EXCHANGE. If you have any problem with the item you purchased, please let us know at support@welcomenative.com and let our support team do our best to assist you. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

We won't responsible for refund or exchange if you return items on your  own without contacting us first. Please don't return item to the address writing on the package. Thank you for your understanding!

***REFUND/ RESEND

We accept refund/ resent in these cases:

- Damaged/ poor quality printed item
- Wrong item (wrong design, wrong product type)
- Wrong size item (we sent the wrong item with the one you purchased)
- Item has not arrived within 30 days for US order or 60 days for international order

Please contact us by email at support@welcomenative.com and our support team will help you arrange a replacement or refund as soon as possible.

  • Replacement orders will take time like normal orders (7 business days for processing and 2 - 4 weeks for delivery). Customer don't need to pay for any replacement fee/ resend fee in these case.
  • Refund will be process right after we receive your request. Credit will be back to your account in 3 - 10 days regardless of the bank of your account.  

We do not accept refund/ resent in these cases:
- Customer chooses the wrong size
- Package missing due to the wrong shipping address provided. 
- Customer do not like the item material (Polyester)
- Customer change the order/ shipping address after the product has been printed and shipped out.

- Customer returns the product without noticing Welcomenative Store

 

SPECIFIC CASE:

ORDER MODIFICATIONS OR CANCELLATION

After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours or your order has already been placed in production, they can no longer be modified.

CUSTOMER ORDER WRONG SIZE 

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the Size guide option or Size Chart link on the menu to find your best fit!

 DAMAGED/ INCORRECT ITEM

At Welcomenative Store, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item, and the QR code attached on the package of the affected items. Please contact us by email at support@welcomenative.com and one of our helpful support staff will organize a reprint or a refund for you!

Please make sure that:
The product was received in the last 30 days
The product itself or the printing is defective OR the final product is different with the one you ordered

ORDER NOT RECEIVED

If your item has not arrived within 30 days for US order or 60 days for international order (not include 7 - 10 days processing) after having ordered, contact one of our heroes through our mail support@welcomenative.com for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT
If a package falls into this category, Welcomenative reserves the right to send a replacement. Refunds are only available for orders that have been successfully received.

ORDER LOST/ RETURN TO SENDER DUE TO INCORRECT SHIPPING ADDRESS PROVIDED

Please make sure to check carefully your shipping address before confirming your order.

  • If the parcel lost because of the wrong shipping address, we are not responsible for replacement/ refund.
  • If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time...), we reserve the right to send a replacement. Refund are not accept in these case. 

If you have any questions, feel free to CONTACT US or email to support@welcomenative.com. We will answer in 1 - 2 business days.